Privacy
Policy.
Last Updated: March 15th, 2026
1. Introduction
HandlePay (“HandlePay”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information.
HandlePay is a self custodial financial technology platform designed to enable users to access digital asset services, tokenized assets, and related financial services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HandlePay application and services (“Services”).
By accessing or using HandlePay, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you register or use HandlePay, we may collect:
- Email address
- IP address and device information
- Basic profile information
Where required for specific services, we may also collect:
- Government-issued identification
- Biometric or verification data
- Proof of address and other KYC-related documentation
2.2 Transactional Information
To provide our Services, we may collect:
- Transaction IDs and timestamps
- Transaction amounts and asset types
- Payment method details (e.g., bank rails, cards, on/off-ramps)
- Wallet addresses (where applicable)
2.3 Usage & Technical Data
We may automatically collect:
- Device type, operating system, and app version
- Log data, including access times and interaction data
- Security-related information for fraud prevention
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- To create, maintain, and secure your HandlePay account
- To process transactions and enable financial services
3.2 Communication
- To send service updates, alerts, and security notifications
- To provide customer support
- To send relevant product updates and promotional material
3.3 Compliance & Risk Management
- To comply with applicable laws and regulatory requirements
- To perform KYC/AML and fraud monitoring
- To enforce our Terms of Service and protect users and platform integrity
4. How We Share Your Information
4.1 Service Providers & Partners
We may share relevant information with trusted third parties to deliver services, including:
- Payment processors and banking partners
- Identity verification (KYC/AML) providers
- Card issuing partners
- On-ramp and off-ramp service providers
These partners are contractually obligated to handle your data in accordance with applicable data protection laws.
4.2 Legal & Regulatory Disclosures
We may disclose your information:
- To comply with legal obligations, court orders, or regulatory requirements
- To law enforcement or regulatory authorities where required
- To protect the rights, safety, and integrity of HandlePay, our users, or the public
4.3 No Sale of Personal Data
We do not sell or share your personal information with third-party organizations, except as described in this Privacy Policy.
5. Data Security
We implement industry-standard administrative, technical, and organizational safeguards to protect your information, including:
- Encryption of sensitive data
- Secure access controls
- Continuous monitoring for suspicious activity
We take reasonable steps to protect your data, however we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our Services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access or update your personal information
- Request deletion of your data (subject to regulatory requirements)
- Object to or restrict certain processing activities
Requests can be made through the contact details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or website, and the “Last Updated” date will be revised accordingly.
Continued use of the Services constitutes acceptance of the updated policy.
9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy:
Email: contact@handlepay.io
10. Consent
By using HandlePay, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Frequently
Asked
Questions
No. Handle is self-custodial by design. You retain ownership and control of your assets at all times. Handle cannot move or access your funds.
No. Because Handle is self-custodial, withdrawals are not subject to platform approval, queues, or manual intervention. If you can authorize a transaction, you can move your funds.
You do. Handle’s architecture ensures that only the user can authorize transactions. Handle cannot sign transactions or move assets on your behalf.
Handle uses modern self-custody architecture based on passkeys and user-controlled recovery, rather than traditional seed phrases. You retain control without needing to manage or store a seed phrase manually.
You can recover access using your email and passkey. Recovery is user-initiated and does not give Handle custody or control of your assets.
Your assets remain on-chain and under your control. Because Handle does not custody funds, your access does not depend on Handle’s operational status.
Yes. Handle is designed so your funds remain movable at all times, without platform-imposed withdrawal limits.
No. Handle is a self-custodial wallet and payments platform, not a bank or centralized exchange. Your assets are not lent, pooled, or rehypothecated.